TALON IS NOW
PART OF HCTEC.

Read moreabout this exciting development.

TALON IS NOW
PART OF HCTEC.

Read moreabout this exciting development.

Healthcare IT Experts, People Experts

No industry is any more personal than healthcare. Certainly, none more appreciates fast answers when needed and at other times, slower, step-by-step guidance. Our staff members are healthcare IT and people experts, combining technical and emotional intelligence.

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Healthcare IT Experts, People Experts

No industry is any more personal than healthcare. Certainly, none more appreciates fast answers when needed and at other times, slower, step-by-step guidance. Our staff members are healthcare IT and people experts, combining technical and emotional intelligence.

Broad Competencies, Current Skill Sets, Change Management

Delivering managed IT services at the highest level certainly requires a broad understanding of technology, but there’s an element just as important – change management. Change most often generates the need for our services. IT has its own inertia. Our team maintains a broad technology view, while anticipating and managing the varied impacts of IT changes.

Comprehensive Knowledge, Defined Scopes of Work

IT can be a powerful multiplier for organizations, amplifying what they do best and focusing resources to maximum advantage. Talon’s consulting philosophy begins with a comprehensive overview of the client’s IT landscape paired with a keen understanding of the project goals. The Talon process and perspective solves long-standing challenges and equips firms for their next steps for growth.

ENERGY • CLARITY • ANSWERS

The fundamentals underpinning what we do.

Talon's Integrated-Service, Process-Learning Continuum

The Integrated-Service, Process-Learning Continuum graphically demonstrates the work we do to support clients. While our service cycle is circular, we never want it to stay the same. It must improve as more is learned, trends are uncovered, and data informs the process. Roll over the Continuum’s elements to learn more.

LIFE Cycle Analysis of Customer Inquiries

Talon analyzes every step of the customer’s inquiry path, building better processes, knowledge databases, and customer experiences. Custom pathways and resources are developed for clients, tailoring their customers’ call experience and desired outcomes.

Trends We are Following

IT trends quickly become mainstream reality, evolving into opportunities, challenges, and at times both. Sharing trend information helps clients and Talon anticipate and react together. Here are some looks at trends catching our attention in the IT arena across IT Innovations and Trends and Healthcare Sector – Strategy and Planning areas. See more at Insights.

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The COVID pandemic has reshaped Healthcare across the globe. In the U.S., the post-COVID era will see massive reforms to the way clinicians work as well as how the industry will mitigate rising costs and patient equality.

Historically, emerging technologies have been the impetus for change in most business sectors. The pandemic forced early adoption of emerging technologies that will use the next decade to evolve and grow more efficient.

Relationships We are Building

Nothing speaks more strongly about the Talon client experience than case studies, detailing real-life projects and results. Each case study represents a relationship we are building, call after call, day by day, one success story at a time. A featured case study appears here – review others at Case Studies.

On a Saturday night, the latest cryptovirus attacked the network of an industrial materials equipment company, attempting to seize data in exchange for a ransom.