People

Talon believes best-in-class Managed IT Support revolves around the people who provide those services. Understanding IT technology is critical, but the ability to work and connect with clients is just as critical. Often our clients are grappling with changing operations, technologies, and resource requirements. In fact, change most often brings us together. Understanding the challenges clients face and then working side-by-side with them is an important intangible within all we do.

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Talon’s professional experience includes successful managed service solutions that normalize cash flow. Along with this, we provide collaborated/shared resource call center solutions to reduce client support costs. Providing the best service possible, our IT call center expertise scales and works to accommodate a variety of client needs. Talon’s development is a product of almost three decades of resource management experience. As a result, we strive to ensure maximum utilization through effective cost containment and, in some cases, cost reduction. With extensive experience in commercialization of IT support services, as well as SAAS and other software solutions, Talon strives to be an industry leader on every front. To this end, we pride ourselves on successfully building, commercializing, marketing, and selling reliable IT services. We do this for, and on behalf of, our customers in healthcare as well as small to mid-sized business and enterprise-class clients.

We Are Talon

A view of some of the many people within Talon, making a difference for our clients.

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Jonathan Conda

Sr. Quality Assurance Analyst

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Dalisa Perkins

Call Center Manager

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Jeff Kennedy

Executive Vice President

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Mike Linville

President – CEO

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Steve Mellen

Project Manager

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Steven Norris

Executive Vice President

Leadership Team

A diverse background of tech and people savvy individuals

Mike Linville

CEO and President

Mike Linville is President and CEO of Talon of NC, LLC., Mike has been in the technology industry since the early 1990’s and In 1996, started Bald Eagle Technologies of NC, LLC. Accordingly, he was instrumental …

Jeff Kennedy

Executive Vice President

Jeff Kennedy is the Executive Vice President for Talon of NC, LLC, and Partner/Equity Member. Jeff is responsible for assisting in the daily operation and management of the company, customer relation management …

Steven Norris

Executive Vice President of Technical Service

Steven Norris is the Executive Vice President of Technical Services for Talon of NC, LLC, and Partner/Equity Member. In this position, he is responsible for the management and productivity of both the Call Center and Managed IT Service teams …

Dalisa Perkins

Call Center Manager

Dalisa Perkins is the Call Center Manager for Talon of NC, LLC. In this position, she is responsible for directly overseeing all call center agents and working with the Quality Assurance team to ensure that Talon provides a one-of-a-kind call center solution …

Mike Linville is President and CEO of Talon of NC, LLC., Mike has been in the technology industry since the early 1990’s and In 1996, started Bald Eagle Technologies of NC, LLC. Accordingly, he was instrumental in directing its growth and success. As a result, the company grew to be the 3rd largest service provider in central North Carolina with a reputation second-to-none. Along with this, the company won several business awards including a Business Ethics award for which Mike is proudest. Shifting gears in 2010, Mike sold the majority of Bald Eagle to another company so that he could focus exclusively on developing healthcare solutions. As new opportunities arose, Mike re-entered the managed service space for commercial clients in 2014 to complement his healthcare ventures.

With cost containment at the forefront of his product development, Mike has excelled as a leader in developing and commercializing successful service solutions. These solutions include: Network Security, Support Desk, Managed Service Solutions, Shared Engineering Level Services, and Project Based Infrastructure Installation Solutions. In addition, he has identified and developed several “software as a service” (SAAS) products including: VisionXT, a Web Based application for the Social Services sector, and Talon for Health Care (now MentorHC), a secure web based portal for delivering prescribed educational material including: video, animation, audio, and text to patients in the privacy of their own homes.

Educated in Electronics, Computer Engineering, and Business Administration with over 25 years in the technology industry, Mike is an Entrepreneur at heart. As a result, he is always looking for the next opportunity to create a product. In so doing, he strategically positions the product and builds a business solution to meet specific customer needs.

All in all, Mike’s passion for solving problems with technology has afforded him the opportunity to assist hundreds of clients. By discovering, planning, and implementing multi-faceted technology solutions, he has assisted them in solving complex business needs.

Equally important, Mike relies on the support and encouragement of his family. Happily married to Jo, his wife of 35 years, they have two adult children and three wonderful grandchildren.

Jeff Kennedy is the Executive Vice President for Talon of NC, LLC, and Partner/Equity Member. Jeff is responsible for assisting in the daily operation and management of the company, customer relation management, business development and is the site executive of the Waukesha, Wisconsin location. He has 40 years of experience managing IT services in Healthcare.

During his career he has provided leadership and management oversight for multi-million dollar organizations in both the vendor service provider and the healthcare provider space. Prior to joining Talon, he spent 15 years providing leadership for an organization delivering hosted IT services and EMR solutions to healthcare organizations across the United States and 25 years managing IT services for multi-hospital IDN’s in the Mid-West. This experience and background as a solutions provider and an in -house service provider is instrumental to provide vision and direction to achieve successful service delivery for our clients.

Jeff is passionate about delivering high level, high quality services and solutions to customers in a cost-effective manner while achieving high customer satisfaction results.

Steven Norris is the Executive Vice President of Technical Services for Talon of NC, LLC, and Partner/Equity Member. In this position, he is responsible for the management and productivity of both the Call Center and Managed IT Service teams. With over 18 years in the technology industry, Steven brings the technical skills and depth of knowledge needed to ensure a successful client experience. In short, his ability to mobilize the right suite of technical tools and personnel resources is essential in delivering exceptional services to all our Healthy IT clients.

Prior to joining Talon, Steven served as the General Manager of outsourceIT’s North Carolina MSP branch, making him no stranger to the MSP industry. Another significant role was as the Vice President of Human Resources and Information Technology at Spevco, Inc. for over six years. Additional work experience includes: Information Systems Administrator (6 years), Hardware / Software Administrator (2 years), and Owner / Operator of Norris Information Technology Consulting (15 years).

Educated in Architecture and Information Technology, Steven currently holds numerous IT industry-specific credentials including CISCO and CompTIA certifications.

DalisaDalisa Perkins is the Call Center Manager for Talon of NC, LLC. In this position, she is responsible for directly overseeing all call center agents and working with the Quality Assurance team to ensure that Talon provides a one-of-a-kind call center solution. Dalisa is familiar with all aspects of call center support having moved up through the ranks of the company. She has been instrumental in the design, development, and implementation of Talon’s Quality Assurance model. Her insight into the workings of a call center is an asset to the company.

Prior to joining Talon, Dalisa was a lead educator in public education for over 15 years. She also successfully operated her own tutoring business for 10 years before transitioning to the healthcare industry.

Along with a Master’s in Education, Dalisa has earned a degree in Healthcare Business Informatics and completed her A+ certification.