Healthcare Managed IT Services

Patient Portal Support

Our Patient Portal Support solution allows hospital networks to focus on more business-critical issues and IT development projects, while outsourcing Level 1 calls to Talon. We build specific solutions for our customers based on their call volumes, work flows, and security requirements. We deliver Service Level Agreements (SLAs), guaranteeing greater than 80% First Call Resolution (FCR), less than one-minute time to answer, and very low abandonment rates due to minimal hold times.

Talon Healthcare Managed IT Services

Patient Portal Support

Our Patient Portal Support solution allows hospital networks to focus on more business-critical issues and IT development projects, while outsourcing Level 1 calls to Talon. We build specific solutions for our customers based on their call volumes, work flows, and security requirements. We deliver Service Level Agreements (SLAs), guaranteeing greater than 80% First Call Resolution (FCR), less than one-minute time to answer, and very low abandonment rates due to minimal hold times.

Shared Help Desk Support

Talon has developed a Shared Help Desk Support model, allowing our customers to experience outstanding service delivery without a dedicated solution’s high cost. Our team supports multiple hospital builds and system administrative tasks, further enhancing their expertise and comprehensive industry view while providing cost savings for our customers. The shared services model includes a branded approach with our call center agents answering calls with our clients’ brand and naming structures used throughout communications with phone prompts, system email, surveys, and other specifically configured solutions.

Shared Help Desk Support

Talon has developed a Shared Help Desk Support model, allowing our customers to experience outstanding service delivery without a dedicated solution’s high cost. Our team supports multiple hospital builds and system administrative tasks, further enhancing their expertise and comprehensive industry view while providing cost savings for our customers. Rated by KLAS, the shared healthcare managed IT services model includes a branded approach with our call center agents answering calls with our clients’ brand and naming structures used throughout communications with phone prompts, system email, surveys, and other specifically configured solutions.

Clinical and Non-Clinical Application Support

Talon designs clinical and non-clinical call center solutions based on predefined customer requirements. We customize service levels, priority classifications, and escalation processes to specifically address customer needs. We fully engage as a business partner, understanding that a premium customer service experience is good for business, building our customers’ brands and the strength and standing of their IT support departments.

Clinical and Non-Clinical Application Support

Talon designs clinical and non-clinical call center solutions based on predefined customer requirements. We customize service levels, priority classifications, and escalation processes to specifically address customer needs. We fully engage as a business partner, understanding that a premium customer service experience is good for business, building our customers’ brands and the strength and standing of their IT support departments.

Remote EMR Support

Electronic medical records are the connective tissue between hospital departments, providers, applications, and functions. What was once an efficient means of storing patient information, now has an integral function in healthcare operations from the system-wide view all the way to the individual patient’s case management. Efficient access to EMR is integral to healthcare success. Talon EMR support:

  • Increases application end user satisfaction
  • Provides premium support by credentialed, certified resources
  • Dedicates trained resources available when your employees need them
  • Integrates with current help desk support solutions to provide seamless support
  • Maintains current escalation processes to ensure timely resolutions
  • Assists in cost containment as a result of EMR implementation
  • Provides state-of-the-art call center tools to accelerate resolution and end-user understanding
  • Streamlines budgeting with reasonable fixed monthly costs and acceptable cost-per-call average

Emergency Redundancy Platforms

COVID-19 and record numbers of tropical storms and hurricanes have tested the emergency redundancy platforms for many in the healthcare sector. COVID cases and quarantines within IT departments and power interruptions surpassing backup generator capabilities have led to consideration of external, emergency redundancy platforms. Talon provides standby, system-ready platforms ready to take on part or all of a client’s IT support functions based on events affecting resources. Our own systems at Talon have full redundancy across facilities, time zones, staffs, and systems. Those Talon systems can go to work on short notice with prior planning with a Talon Emergency Redundancy Platform.

Emergency Redundancy Platforms

COVID-19 and record numbers of tropical storms and hurricanes have tested the emergency redundancy platforms for many in the healthcare sector. COVID cases and quarantines within IT departments and power interruptions surpassing backup generator capabilities have led to consideration of external, emergency redundancy platforms. Talon provides standby, system-ready platforms ready to take on part or all of a client’s IT support functions based on events affecting resources. Our own systems at Talon have full redundancy across facilities, time zones, staffs, and systems. Those Talon systems can go to work on short notice with prior planning with a Talon Emergency Redundancy Platform.